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USimprints is committed to providing quality swag, with no stress when you place an order with us!  We are passionate about providing a great experience helping you create branded promotional products. Please make sure you contact us if there is an issue with your order as soon as possible.  We will work hard to provide you with the best solution that meets your needs.  You can contact our team at 866-604-6774 or via email at

Refunds, discounts or a new production run on your order is provided when there is product damage, imprint or order error, or overall bad quality with your order.  We do not issue refunds on order mistakes if the order was approved incorrectly by the customer.  We provide an order confirmation and art proof to be approved by customers prior to production to prevent mistakes.

Request for refunds of replacements must be made within 12 business days after receipt of order.

Refunds are issued with the payment that was originally used.

USimprints Contact Information :

  • Customer Service Phone : 866-604-6774
  • Customer Service Email :