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Frequently Asked Questions

  1. Are there extra costs involved with my order delivered through SpeedShip service?
  2. Best Price Guarantee 
  3. Can I contact one of your representatives if I just have questions?
  4. Can I contact your company by e-mail?
  5. Can my order be tracked?
  6. Can you guarantee the best prices among your competitors?
  7. Creative Assistance
  8. Featured Products
  9. How can I accurately identify the products that are part of my order?
  10. How can I receive free shipping?
  11. How do promotional products achieve "featured" status?
  12. How does this category of promotional items achieve "sale" status?
  13. How reliable is your SpeedShip service if my company is working with a short deadline for any type of marketing campaign?
  14. How should I submit the artwork my company has in mind?
  15. Is there a minimum number of these products I have to purchase in order to receive them at discounted prices?
  16. Product ID Numbers
  17. Sale Products
  18. SpeedShip Service

1. Are there extra costs involved with my order delivered through SpeedShip service?

SpeedShip service is a offer made possible by USimprints and may be subject to all applicable charges. Contact any of our customer service representatives for all possible details of those added costs.

2. Best Price Guarantee 

When you shop with USimprints, we want you to know that you're getting the best deal available. The USimprints.com Price Match Guarantee lets you know that you are never paying too much for anything we have to offer.

The process is simple: Simply place the promotional items you desire into your shopping cart. When you are ready, press the "Checkout" button to finalize your order. During the checkout process, we will ask for your payment information, shipping information, along with a few other details. We will also ask you for any links you may have to identical merchandise that other web sites may have made available for a lower price.

Continue to submit your order as you normally would. A USimprints customer service representative will review your order, and your purchase price will be subsituted with that of the lower-priced merchandise. We will then contact you to inform you of your lowered price.

Terms and Conditions

You are eligible for a price-match refund if your request meets the following conditions:

The USimprints.com refund guarantee applies only to internet retailers that have the identical product and/or good in stock or service immediately available and the product, good and/or service is priced accurately.

Please note: to avoid potential abuse and to enable us to honor our price-match guarantee to customers, the acceptance of all price-match requests is ultimately at the discretion of USimprints.com, who will at all times act reasonably and in good faith.

When requesting a price match, please be aware that prices will be compared on the following criteria:

  • Prices are compared on product price where comparisons include the product plus handling and delivery charges when calculating the competitor's total price.
  • The USimprints.com refund guarantee does not apply when you use coupons, promotional offers or product-bundle pricing on the order.
  • The USimprints.com refund guarantee is limited to up to 24 hours of confirmation of the sale of the relevant product, good or service and must be delivered to the same address.
  • The USimprints.com refund guarantee is subject to change at any time.

3. Can I contact one of your representatives if I just have questions?

At USimprints, we understand your marketing campaign should be a well thought out process in which every detail is handled with great care. All of our associates are standing by to answer any questions you might have, with no pressure to speed through that process.

4. Can I contact your company by e-mail?

Absolutely! For ultimate electronic convenience and communicative clarity, you can contact us by filling out this form.

5. Can my order be tracked?

The services of your chosen shipping company, such as FedEx or UPS, may offer package tracking and estimated time of arrival. USimprints recommends researching such policies for any of the shipping organizations you so choose.

6. Can you guarantee the best prices among your competitors?

USimprints is very confident of giving you the best deal possible, which is why we have employed our Best Price Guarantee offer to show you our company beats the competition every time. Our challenge to you is to find any other promotional products company with lower prices than ours. If in fact you do find it, we will replace the price listed on our web site with the lower price you found as you proceed through checkout! We will then contact you to reflect the discounted price. With USimprints, you are always assured of paying bottom dollar.

7. Creative Assistance

USimprints can help you with any promotional item creative need you may have.

Give us a call today and we can help you design a logo or other artwork for any project you may have. Certain fees may apply.

Remember, USimprints.com is here to help you with all of your promotional needs.

8. Featured Products

Our extensive listings of the specific promotional items that have become vastly popular with our customers give your company the opportunity to take advantage of these products that have proven effective for the constituents of USimprints. Their marketing strategies have flourished with the help of these promotional products and now our web site gives you the tools you need to observe the imprinted custom items that have given other organizations success in the past. The vast selection of featured promotional items will help you find the products best suiting your individual marketing needs. Enjoy the same advertising success as our other customers and you will see why our featured promotional items listings can make the difference when deciding the most relevant custom products for the successful implementation of all your marketing strategies.

9. How can I accurately identify the products that are part of my order?

For the convenience of all of our customers, each individual product page in which you can add promotional items to your shopping cart lists the number exclusive to that product alone. Look for it at directly beneath the category and individual title at the top of the product page.

10. How can I receive free shipping?

USimprints will occasionally offer free shipping for orders of a minimum quantity as a way of giving customers a little something extra for their patronage. Check back with us periodically for all offers regard free or reduced shipping rates, understanding we make no guarantees in regard to time and probability of these offers.

11. How do promotional products achieve "featured" status?

We only include the ones most popular among our past consumers, proven as effective marketing vehicles so your company can benefit from the marketing trends shown to be consistently successful.

12. How does this category of promotional items achieve "sale" status?

Any number of factors such as close-outs and vendor price slashing of routinely popular promotional products can push the marketing tools your company is looking for to our Sale Products page.

13. How reliable is your SpeedShip service if my company is working with a short deadline for any type of marketing campaign?

USimprints conveniently spells out the policies regarding SpeedShip service so your organization can adequately execute a plan for your future marketing strategies. With the more than 4,000 promotional items having SpeedShip capabilities, you are guaranteed of your order actually leaving the warehouse within a 24-hour period.

14. How should I submit the artwork my company has in mind?

If your artwork is ready, great! You have demonstrated a firm commitment to marketing strategies you deem important. USimprints prefers high resolution images such as Vector and EPS images or files created in Adobe Illustrator. For electronic tranferral questions, our graphic designers will be happy to tell you their preferences as well.

15. Is there a minimum number of these products I have to purchase in order to receive them at discounted prices?

While we have no definitive number related to quantity, keep in mind that USimprints specializes in imprinted orders of at least $175 and blank orders of at least $100 in order to keep prices as low as we can make them for you, our valuable customer. Also, USimprints continues stand by the practice of "The more you buy, the less you pay," in regards to lowering prices for orders of greater quantities.

16. Product ID Numbers

USimprints.com offers more than 130,000 unique promotional products from which our customers can choose from. Should you have questions regarding a specific product on our site, please try to have the product's "ID" number available when you call or e-mail. The product ID number is located on the product's page, directly beneath the photo of the product.

Should you need additional assistance, call our staff toll-free at (866) 604-6774 or fill out our on-line contact form.

17. Sale Products

If you are looking for the more economic approach in marketing your corporate image through promotional items, our page of sale products will definitely point you in the right direction. USimprints has a wide range of merchandise as low as a penny for your custom imprinted logo! Similar to our featured products page, the products listed on this page will give your company the chance to get the greatest bang for your buck by identifying the most appropriate marketing vehicles for your company image to be extended to your publics. These promotional items are great for smaller companies with limited budgets who need to make themselves visible in their corporate community. Find the balance between cost effective promotional products and the most important marketing concepts your organization wants to put into practice by going with the sale products increasing your influence and saving costs all in the same stroke.

18. SpeedShip Service

For the ultimate in delivery and service, USimprints is home to more than 4,000 SpeedShip promotional items able to be ordered and shipped within a 24-hour period. With these products, your order will be processed by our sales representatives and sent out of the warehouse the following business day. All transactions with applicable SpeedShip capabilities must be processed by 1 p.m. central standard time and excludes all major holidays. Your order will typically be delivered between one to six business days, barring any shipping setbacks. We know time is precious to your company, which is why we have made arrangements for your choices from our collection of promotional items to be sent out as soon as possible. Your marketing actions are important to us and USimprints is committed to making the successful delivery of the promotional products you deem necessary for the advertising of your corporate image faster than ever before.

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