There’s no question that losing customers to the competition is one of the worst things that can happen to a business. Not only does profitability take a hit but so does market share.
So the real question that remains unanswered for most companies is, “Why?”
“What are my competitors doing to steal my customers away from me?”
Well as it turns out, losing customers may have more to do with what businesses are doing wrong than what competitors are doing right.
Check out the infographic below to learn the top reasons customers leave and use this information to evaluate where your organization can improve.
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